Career Journey
Professional Experience
Building resilient cloud infrastructure and ensuring 24/7 operational excellence
June 2026 - Present
App/Cloud Support Specialist
Accenture Solutions Private Ltd • Bengaluru, Karnataka
Supporting cloud and application environments, ensuring operational stability, reliability, and performance across production workloads.
- Providing application and cloud support for business-critical production systems
- Ensuring high availability, monitoring, and incident resolution across cloud environments
- Applying AWS operations and site reliability expertise to maintain stable, scalable infrastructure
January 2021 - June 2026
System Engineer
Tata Consultancy Services Limited (TCS) • Hyderabad, Telangana
AWS Engineer / Site Reliability Engineer managing production cloud environments and supporting business-critical applications with focus on operations, migrations, monitoring, and reliability engineering.
- Reduced recurring production incidents (~30/month) across AWS and hybrid environments through deep root cause analysis and permanent corrective actions
- Built and maintained CloudWatch and Dynatrace dashboards monitoring 50+ servers, enabling early detection of performance bottlenecks and availability risks
- Handled 50+ P1-P4 incidents per month across 5 applications, managing change and problem records end-to-end via ServiceNow (Incident, Change, Problem, CMDB)
- Managed production AWS environments across IAM, EC2, EBS, EFS, S3, VPC, ELB, CloudWatch, CloudTrail, EventBridge, and SNS
- Executed SSL certificate renewals with zero downtime, and reduced false-positive alerts by ~30% through threshold tuning